BOSTON – Waterton, a U.S. real estate investor and operator, announced it has appointed Nadine Thompson as area director of sales for two hotels in west suburban Boston: Courtyard by Marriott Boston Marlborough, a 202-key hotel in Marlborough; and DoubleTree by Hilton Hotel Boston – Westborough, a 223-key hotel in Westborough. In addition, Scott Smith was named general manager of the Boston – Westborough property, which is currently undergoing a multimillion-dollar renovation.
In her expanded role, Thompson will lead sales and marketing efforts for both properties, which are owned and managed by Chicago-based Waterton.
“Nadine is a proven leader who knows how to motivate her team to deliver results,” said Cynthia Bock, senior vice president of sales at Waterton. “Her extensive sales experience and familiarity with the operational side of the business made her the ideal candidate for this position, and we’re confident she will play a vital role in the continued success of each hotel.”
A 20-year veteran of the hospitality industry, Thompson joined Waterton in 2014, most recently serving as director of sales at the Courtyard by Marriott Boston Marlborough. She previously worked as director of catering sales and event planning at the Marriott Boston Burlington, and as area director of sales for Portsmouth, N.H.-based Colwen Hotel Management. Throughout her career, Thompson has implemented numerous programs that have increased revenue and improved employee and guest satisfaction.
“I look forward to working with such a talented team of hospitality professionals in creating innovative campaigns that highlight everything these hotels have to offer,” Thompson said. “We will also be looking to establish relationships with new partners including convention planners and regional employers whose ongoing expansion has generated strong demand for hotel rooms and meeting facilities in the Boston area.”
As general manager of DoubleTree by Hilton Hotel Boston – Westborough, Smith will oversee a team of 120 associates as the property undergoes a $3.3 million renovation that will update both common areas and guestrooms.
“The DoubleTree Boston – Westborough is already known for its exceptional customer service and best-in-class amenities, so I’m eager to build on the hotel’s successful track record as its new general manager,” said Smith. “The planned improvements will allow us to enhance the overall guest experience while maintaining our competitive edge in the market.”
Like Thompson, Smith has spent nearly two decades in the hospitality industry, most recently serving as assistant general manager of the Courtyard by Marriott Boston Marlborough, where he oversaw the property’s conversion from a Radisson hotel. In addition to having extensive operational experience, Smith is highly knowledgeable about food and beverage services, having started his career as a chef in various hotel kitchens. He eventually worked his way up to director of food and beverage at the Worcester Crowne Plaza before transitioning to hotel management in 2005.
“As someone who has climbed the ranks, Scott has a deep understanding of virtually every aspect of hotel operations,” said Patrick Hansen, senior vice president of operations at Waterton. “Whenever he advises his teams, they listen because they know his insights come from true, hands-on experience.”
Smith and Thompson each hold a degree in business administration/management from Quinsigamond Community College and Springfield Technical Community College, respectively. Smith is also a graduate of the New England Culinary Institute in Montpelier, Vt.